Best Western Palace Hotel & Casino - Douglas

ex. Palace Hotel & Casino/Hilton

Central Promenade, Douglas, Isle of Man, IM2 4NA  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Best Western Palace Hotel & Casino - Douglas

 Free Wi-Fi

Free Wi-Fi in rooms

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Indoor swimming pool

 Fitness/Gym

Fitness center

 Sports activities

Golf course

 Spa and relaxation

Spa & wellness center

Solarium

Turkish bath

Steam bath

Jacuzzi

Overview

The 4-star Best Western Palace Hotel & Casino offers modern rooms in proximity to Camera Obscura and Laxey Wheel. The hotel opened its doors in 1966 and was remodeled in 2005.

Thanks to a railway station nearby, the elegant hotel is well connected with other parts of Douglas. The property lies within 50 meters from Gaiety Theatre, Onchan Pleasure Park and Palace Cinema.

The hotel is surrounded by a cinema, bars and restaurants.

Ronaldsway airport can be reached in 15 minutes by car from Best Western Palace Hotel & Casino.

Rooms

This property has 135 guestrooms including Deluxe Twin Room, Standard Twin Room and Deluxe Suite appointed with a dressing area, LCD TV, individual climate control, ironing facilities and an in-room safe. Most of the rooms offer a panoramic view of the sea. The rooms have bright décor and wooden furniture.

Eat & Drink

A hearty breakfast is served daily. Guests can wine and dine at the relaxed restaurant, featuring light local cuisine. At the large poolside bar guests will enjoy a selection of coffee and tea.

A continental breakfast is served at the price of GBP 9.95 per person per night.  The hotel offers a buffet breakfast at the price of GBP 12.95 per person per night. 

Services

Such business facilities as a conference room, a business corner and a photocopier are also available on site.

Relax

Best Western Palace Hotel & Casino offers a steam room, a health club and a solarium.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Paid private parking is possible on site.

Number of rooms:   135.

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Facilities

General

  • Free Wi-Fi
  • Paid parking
  • VIP check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Safe deposit box
  • No pets allowed
  • Lobby
  • ATM/Cash machine
  • Barber shop
  • Luggage storage
  • Elevator
  • Wheelchair access

Sports & Fitness

  • Golf course
  • Fitness center

Services

  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Newspaper service

Dining facilities

  • Paid breakfast
  • In-room breakfast
  • A la carte restaurant
  • Lobby bar

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available

Leisure facilities

  • Indoor heated swimming pool
  • Casino
  • Health club
  • Spa & wellness center
  • Turkish bath
  • Steam bath
  • Solarium
  • Jacuzzi
  • Television in lobby

Room view

  • Sea view

Room facilities

  • Free Wi-Fi in rooms
  • Air conditioning
  • Heating
  • Paid in-room safe
  • Tea and coffee facilities
  • Dressing area
  • Ironing facilities
  • In-room desk

Bathroom

  • Private bathroom
  • Bath/Shower
  • Room toiletries
  • Hair dryer

Media

  • Flat-screen TV
  • Direct dial telephone
  • Data ports
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-In

  • from  4 pm

Check-Out

  • until  11 am

Children and extra beds

  • All children under the age of 2 may stay for free in a crib. 
  • There are no extra beds provided in a room. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Best Western Palace Hotel & Casino - Douglas Douglas location
Show big map »

Hotel Address:

Central Promenade, Douglas, Isle of Man, IM2 4NA

Get directions
City Center
  • Douglas
    1.1km
Airports
Restaurants
  • L'Experience French Restaurant (cuisine: French)
    50 m
  • Haneffe's Bar & Grill at The Savoy (cuisine: English)
    70 m
Hotel information
  • Check-In:
    from  4 pm
  • Check-Out:
    until  11 am
  • Number of rooms:
    135

Rooms and availability

Best Western Palace Hotel & Casino Twin RoomBest Western Palace Hotel & Casino Twin RoomBest Western Palace Hotel & Casino Twin Room
Twin Room
Bed type: 2 Single beds or Double Bed or King Size bed
Size: 15m2
Check Prices
  • Air conditioning
  • Private bathroom
— Less information+ More information

Sea View Non-Smoking Room with Two Twin Beds

Room facilities
    Best Western Palace Hotel & Casino SuiteBest Western Palace Hotel & Casino SuiteBest Western Palace Hotel & Casino Suite
    Suite
    Bed type: King Size bed
    Check Prices
    — Less information+ More information
    Best Western Palace Hotel & Casino Deluxe Double RoomBest Western Palace Hotel & Casino Deluxe Double RoomBest Western Palace Hotel & Casino Deluxe Double Room
    Deluxe Double Room
    Bed type: King Size bed or 2 Single beds or Double Bed
    Size: 16m2
    Check Prices
    • Private bathroom
    — Less information+ More information

    A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room, which overlooks Douglas Bay.

    Room facilities
      Best Western Palace Hotel & Casino Deluxe SuiteBest Western Palace Hotel & Casino Deluxe SuiteBest Western Palace Hotel & Casino Deluxe Suite
      Deluxe Suite
      Bed type: King Size bed
      Check Prices
      — Less information+ More information
      Room facilities

        How to reach hotel

        hotel Best Western Palace Hotel & Casino - Douglas Douglas location
        Show big map »

        Hotel Address:

        Central Promenade, Douglas, Isle of Man, IM2 4NA

        Get directions
        City Center
        • Douglas
          1.1km
        Airports
        Restaurants
        • L'Experience French Restaurant (cuisine: French)
          50 m
        • Haneffe's Bar & Grill at The Savoy (cuisine: English)
          70 m
        Hotel information
        • Check-In:
          from  4 pm
        • Check-Out:
          until  11 am
        • Number of rooms:
          135

        Best Western Palace Hotel & Casino Location

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        • General

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        Route Planner
        Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

        Local Attractions

        • Curraghs Wildlife Park - 11.9km
          Main Road
        • House of Manannan - 16.0km
          Mill Road, Peel
        • Snaefell - 16.7km
          Laxey
        • Nautical Museum - 15.2km
          Bridge Street, Castletown
        • Leece Museum - 16.2km
          The Old Courthouse, Peel

        Near the hotelNear the hotel

        • Manx Museum - 960 m
          Douglas
        • Onchan Pleasure Park - 1.3km
          Onchan

        Restaurants Nearby

        • L'Experience French Restaurant - 50 m

          Address: Summer Hill
          Phone: 01624623103

          82% likes this, based on 160 reviews
          Cuisine: French
          Price Range: CAD 13 - CAD 52

        • HQ Bar and Restaurant - 170 m

          Address: 1 Empire Terrace

          80% likes this, based on 85 reviews
          Cuisine: English

        • Steve Dedman's at the Regency - 400 m

          Address: Queen's Promenade

          76% likes this, based on 59 reviews
          Cuisine: European

        • Haneffe's Bar & Grill at The Savoy - 70 m

          Address: Central Promenade

          57% likes this, based on 33 reviews
          Cuisine: English

        • Aroma - 220 m

          Address: Central Promenade, The Empress Hotel

          50% likes this, based on 31 reviews
          Cuisine: Asian

        Hotel information
        • Check-In:
          from  4 pm
        • Check-Out:
          until  11 am
        • Number of rooms:
          135
        Cities nearby
        • Kirkcudbright hotels - 81km
        • Bangor hotels - 95km
        • Newton Stewart hotels - 90km
        • Stranraer hotels - 90km
        • Portpatrick hotels - 87km
        • Workington hotels - 81km
        • Cleator hotels - 79km
        • Cockermouth hotels - 92km
        • Newby Bridge hotels - 99km

        Best Western Palace Hotel & Casino Reviews

        Guest reviews are submitted by our customers after their stay at Best Western Palace Hotel & Casino

        Average guest rating

        7.6out of 10
        Excellent
        Based on 233 reviews

        Rating by category:

        Location
        6.0
        Rooms
        6.0
        Service
        8.0
        Value
        6.0
        Dining
        6.0

        Individual guest reviews

        • Older travelers
          7.0

          Offering 1 night stays, centrally located.,

        • Older travelers
          7.4

          Location and price. Decent value despite drawbacks. Nice clean room and bathroom. Very comfortable bed.

          Check in time 4pm, which is late, and room still not ready even then. Restaurant staff very slapdash, some quite grubby. In this respect, struggling to meet 4-star standards.Nevertheless good value for what we paid.

        • Group of friends
          6.0

          Reception,Bar, and general staff all very pleasant.

          Twin bedded room very small, no mini bar, Hotel need's a revamp very shabby in general wouldn't visit again.

        • Single
          6.2

          Would be better if it had Wi-Fi access in rooms rather than outdated cable access, even if we had to pay something for using the service. Room was roasting hot (even though the radiator was turned off) because it faces full into the sun. Air con or at least a fan would have been nice.

        • Older travelers
          7.0

          Food was resonably good and plentiful

          Front desk staffing could have been improved. Every time we needed help you had to wait for somebody to come.Slightly dissapointed have paid extra for sea view and deluxe room,as there seemed to be little difference between room standards

        • Older travelers
          7.8

          Casino staff & chef were excellent as was the food.

        • Older travelers
          5.0

          Convenient

          Overpriced, tired decor, uncomfortable bed

        • Group of friends
          4.4

          Front location and staff

          The bed room was too small on the back so heard all comings and goings

        • Group of friends
          7.0

          Enjoyed all aspects of stay. Staff were all very nice and nothing was too much trouble. Only negative was phone charger was left in room and when we realised and went to reception on day of departure we were told it wasn't there,but it definately was left in room. Would stay again and would recommend to friends.

        • Single
          4.6

          The location was good - on the seafront and in walking distance to the shops and bars. It has a casino and bar in the hotel.

          The beds were very uncomfortable. There was a lot of noise during the night and early morning from screaming children and slamming of doors from guests and cleaners. The cleaners wanted to clean my room at 7:30am on the Saturday morning - I was still asleep! The bar staff ignored me for 10 minutes and acted like I was an inconvenience.

        • Group of friends
          7.0

          Rooms tidyed every day, plenty of tea,cofee,milk & buscuits.Always restocked bathroom with products & towels. Cleaners do a fabulous job

          trays left outside rooms for hours upon end. Prices in Resteraunt went up daily, miserable staff in resteraunt. Price of drinks half again in resteraunt bar compared to bar one floor below???? Swimming pool area looking tired.

        • Couple
          3.2

          Awful! This is in no way a 4 star hotel. It is a run down, 2-3 star hotel with poorly trained, bored ineffient staff. We were supposed to stay for 4 nights but we left after the first night. The wi-fi was not working and a simple thing like taking a bath was not possible as the attachment to change from shower to bath would not budge! The guy had to come up and help (but moaned about it!) and he still couldnt budge the attachment. The balcony room we choose was looking out onto a roof with hundreds of cig butts. The bed was a small double and very hard and the channels were not all there, we got 4 and 5 only! It really spoiled out holiday in douglas but in fairness the manager did refund our 3 nights but that meant the first night was £110!!!! and in no way was it worth that sort of money. The girls on the reception were rude and unhelpful.

        • Older travelers
          7.4

          the room was nice and the view was lovely

          it was far too hot in the room without any heating on

        • Older travelers
          8.2

          The lovely room with seaviews and the casino

          The room was very warm and was hard to ventilate.

        • Single
          9.6

          Very friendly and polite staff.Good service.

          Bacon rather hard and tough at breakfast

        How to reach hotel

        hotel Best Western Palace Hotel & Casino - Douglas Douglas location
        Show big map »

        Hotel Address:

        Central Promenade, Douglas, Isle of Man, IM2 4NA

        Get directions
        City Center
        • Douglas
          1.1km
        Airports
        Restaurants
        • L'Experience French Restaurant (cuisine: French)
          50 m
        • Haneffe's Bar & Grill at The Savoy (cuisine: English)
          70 m
        Hotel information
        • Check-In:
          from  4 pm
        • Check-Out:
          until  11 am
        • Number of rooms:
          135