Best Western Palace Hotel & Casino - Douglas

ex. Palace Hotel & Casino/Hilton

Central Promenade, Douglas, Isle of Man, IM2 4NA  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Best Western Palace Hotel & Casino - Douglas

Free Wi-Fi

Free Wi-Fi in rooms

Parking

Paid parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

Food/ Drinks

A la carte restaurant

Lobby bar

Fitness/ Gym

Fitness center

Swimming pool

Indoor heated swimming pool

Spa and relaxation

Jacuzzi

Reflex massage

Turkish bath

Solarium

Spa & wellness center

Overview

Best Western Palace Hotel & Casino is a 4-star hotel offering barbeque grills, an indoor heated pool and a night club. Since 1966 the hotel has been hosting guests in a 5-story contemporary building.

Just 2 km from the center of Douglas known for Manx Museum, Onchan Pleasure Park and Palace Cinema. This elegant property is located in the business center of Douglas.

Camera Obscura is 2.2 km from the hotel and Laxey Wheel is 9.8 km away.

The hotel's superb location offers to get to Ronaldsway airport in 15 minutes by car.

Rooms

This hotel comprises of deluxe king suite, deluxe twin room and standard twin room that come with bright décor as well as a dressing area, flat-screen TV, free Wi-Fi, a writing desk and climate control. There are rooms with a panoramic view of the bay. The guestrooms feature carpet floor and wooden furnishing.

Eat & Drink

A day at Best Western Palace Hotel & Casino begins with a hearty breakfast. Guests can enjoy delicious flavors of local meals at the 24-hour restaurant. After exploring sights of Douglas, residents can go back to Best Western Palace Hotel & Casino for steaks and snacks served in the onsite coffee bar. L'Experience French Restaurant and Haneffe's Bar & Grill at The Savoy offer an assortment of dishes within 50 meters of the property.

A continental breakfast is served at the price of GBP 9.95 per person per night.  The hotel offers a buffet breakfast at the price of GBP 12.95 per person per night. 

Services

Guests can make use of car rentals available on site.

Relax

The on-site reflex massage, steam baths and Turkish bath will meet all guests' expectations. On-site amenities for fitness include a fitness centre and a gym.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Paid private parking is possible on site.

Number of floors:   5.  Number of rooms:   136.

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Facilities

General

  • Non-smoking property
  • Free Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Luggage storage
  • Elevator
  • ATM/Cash machine
  • Barber shop
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Golf course

Services

  • 24-hour room service
  • Self-service laundry
  • Dry cleaning
  • Wedding services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Lobby bar

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs available

Leisure facilities

  • Indoor heated swimming pool
  • Casino
  • Television in lobby
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • Sea view

Room facilities

  • Free Wi-Fi in rooms
  • Heating
  • Paid in-room safe
  • Dressing area
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Room toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Data ports
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  4 pm

Check-out

  • until  11 am

Children and extra beds

  • All children under the age of 2 may stay for free in a crib. 

How to reach hotel

hotel Best Western Palace Hotel & Casino - Douglas Douglas location
Show big map »

Hotel Address:

Central Promenade, Douglas, Isle of Man, IM2 4NA

Get directions
City Center
  • Douglas
    1.1 km
Airports
Restaurants
  • L'Experience French Restaurant (cuisine: French)
    50 m
  • Haneffe's Bar & Grill at The Savoy (cuisine: English)
    70 m
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  11 am
  • Number of floors:
    5
  • Number of rooms:
    136

Rooms and availability

Best Western Palace Hotel & Casino photos Room
Double Room
Bed type: King-size bed or Twin beds or Double bed
Size: 15 m²
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Standard Non-Smoking Room with Two Twin Beds

Room facilities
    Best Western Palace Hotel & Casino photos Room
    King Room
    Bed type: King-size bed
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    — Less information+ More information

    Standard|1 King Bed - Nonsmoking Room With Sea View

    Room facilities
      Best Western Palace Hotel & Casino photos Room
      King Suite
      Bed type: King-size bed
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      — Less information+ More information

      Suite|1 King Bed - Nonsmoking Suite

      Room facilities
        Best Western Palace Hotel & Casino photos Room
        Deluxe Double Room
        Bed type: King-size bed or 2 Single beds or Double bed
        Size: 16 m²
        Check Prices
        — Less information+ More information

        1 King Bed( Non-Smoking, Sea View, Deluxe Room)

        Room facilities
          Best Western Palace Hotel & Casino photos Room
          Deluxe King Room
          Bed type: King-size bed
          Check Prices
          — Less information+ More information

          Deluxe|1 King Bed, Non-Smoking, Sea View, Deluxe Room

          Room facilities
            Best Western Palace Hotel & Casino photos Room
            Deluxe King Suite
            Bed type: King-size bed
            Check Prices
            — Less information+ More information

            King Deluxe Suite Non Smoking

            Room facilities

              How to reach hotel

              hotel Best Western Palace Hotel & Casino - Douglas Douglas location
              Show big map »

              Hotel Address:

              Central Promenade, Douglas, Isle of Man, IM2 4NA

              Get directions
              City Center
              • Douglas
                1.1 km
              Airports
              Restaurants
              • L'Experience French Restaurant (cuisine: French)
                50 m
              • Haneffe's Bar & Grill at The Savoy (cuisine: English)
                70 m
              Hotel information
              • Check-in:
                from  4 pm
              • Check-out:
                until  11 am
              • Number of floors:
                5
              • Number of rooms:
                136

              Best Western Palace Hotel & Casino Location

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              What's nearby

              Popular areas

              • City Center - 1.0 km

              Local attractions

              • Curraghs Wildlife Park - 11.9 km
                Main Road
              • House of Manannan - 16.0 km
                Mill Road, Peel
              • Snaefell - 16.7 km
                Laxey
              • Nautical Museum - 15.2 km
                Bridge Street, Castletown
              • Leece Museum - 16.2 km
                The Old Courthouse, Peel

              Near the hotel

              • Manx Museum - 960 m
                Douglas
              • Onchan Pleasure Park - 1.3 km
                Onchan

              Restaurants nearby

              • L'Experience French Restaurant - 50 m

                Address: Summer Hill
                Phone: 01624623103

                82% likes this, based on 160 reviews
                Cuisine: French
                Price Range: CAD 12 - CAD 50

              • HQ Bar and Restaurant - 170 m

                Address: 1 Empire Terrace

                80% likes this, based on 85 reviews
                Cuisine: English

              • Steve Dedman's at the Regency - 400 m

                Address: Queen's Promenade

                76% likes this, based on 59 reviews
                Cuisine: European

              • Haneffe's Bar & Grill at The Savoy - 70 m

                Address: Central Promenade

                57% likes this, based on 33 reviews
                Cuisine: English

              • Aroma - 220 m

                Address: Central Promenade, The Empress Hotel

                50% likes this, based on 31 reviews
                Cuisine: Asian

              Hotel information
              • Check-in:
                from  4 pm
              • Check-out:
                until  11 am
              • Number of floors:
                5
              • Number of rooms:
                136

              Best Western Palace Hotel & Casino Reviews

              Guest reviews are submitted by our customers after their stay at Best Western Palace Hotel & Casino

              Average guest rating

              7.6out of 10
              Fabulous
              Based on 233 reviews

              Rating by category:

              Location
              6.0
              Rooms
              6.0
              Service
              8.0
              Value
              6.0
              Dining
              6.0

              Guest reviews

              • Older travelers
                7.0

                Offering 1 night stays, centrally located.,

              • Older travelers
                7.4

                Location and price. Decent value despite drawbacks. Nice clean room and bathroom. Very comfortable bed.

                Check in time 4pm, which is late, and room still not ready even then. Restaurant staff very slapdash, some quite grubby. In this respect, struggling to meet 4-star standards.Nevertheless good value for what we paid.

              • Group of friends
                6.0

                Reception,Bar, and general staff all very pleasant.

                Twin bedded room very small, no mini bar, Hotel need's a revamp very shabby in general wouldn't visit again.

              • Single
                6.2

                Would be better if it had Wi-Fi access in rooms rather than outdated cable access, even if we had to pay something for using the service. Room was roasting hot (even though the radiator was turned off) because it faces full into the sun. Air con or at least a fan would have been nice.

              • Older travelers
                7.0

                Food was resonably good and plentiful

                Front desk staffing could have been improved. Every time we needed help you had to wait for somebody to come.Slightly dissapointed have paid extra for sea view and deluxe room,as there seemed to be little difference between room standards

              • Older travelers
                7.8

                Casino staff & chef were excellent as was the food.

              • Older travelers
                5.0

                Convenient

                Overpriced, tired decor, uncomfortable bed

              • Group of friends
                4.4

                Front location and staff

                The bed room was too small on the back so heard all comings and goings

              • Group of friends
                7.0

                Enjoyed all aspects of stay. Staff were all very nice and nothing was too much trouble. Only negative was phone charger was left in room and when we realised and went to reception on day of departure we were told it wasn't there,but it definately was left in room. Would stay again and would recommend to friends.

              • Single
                4.6

                The location was good - on the seafront and in walking distance to the shops and bars. It has a casino and bar in the hotel.

                The beds were very uncomfortable. There was a lot of noise during the night and early morning from screaming children and slamming of doors from guests and cleaners. The cleaners wanted to clean my room at 7:30am on the Saturday morning - I was still asleep! The bar staff ignored me for 10 minutes and acted like I was an inconvenience.

              • Group of friends
                7.0

                Rooms tidyed every day, plenty of tea,cofee,milk & buscuits.Always restocked bathroom with products & towels. Cleaners do a fabulous job

                trays left outside rooms for hours upon end. Prices in Resteraunt went up daily, miserable staff in resteraunt. Price of drinks half again in resteraunt bar compared to bar one floor below???? Swimming pool area looking tired.

              • Couple
                3.2

                Awful! This is in no way a 4 star hotel. It is a run down, 2-3 star hotel with poorly trained, bored ineffient staff. We were supposed to stay for 4 nights but we left after the first night. The wi-fi was not working and a simple thing like taking a bath was not possible as the attachment to change from shower to bath would not budge! The guy had to come up and help (but moaned about it!) and he still couldnt budge the attachment. The balcony room we choose was looking out onto a roof with hundreds of cig butts. The bed was a small double and very hard and the channels were not all there, we got 4 and 5 only! It really spoiled out holiday in douglas but in fairness the manager did refund our 3 nights but that meant the first night was £110!!!! and in no way was it worth that sort of money. The girls on the reception were rude and unhelpful.

              • Older travelers
                7.4

                the room was nice and the view was lovely

                it was far too hot in the room without any heating on

              • Older travelers
                8.2

                The lovely room with seaviews and the casino

                The room was very warm and was hard to ventilate.

              • Single
                9.6

                Very friendly and polite staff.Good service.

                Bacon rather hard and tough at breakfast

              How to reach hotel

              hotel Best Western Palace Hotel & Casino - Douglas Douglas location
              Show big map »

              Hotel Address:

              Central Promenade, Douglas, Isle of Man, IM2 4NA

              Get directions
              City Center
              • Douglas
                1.1 km
              Airports
              Restaurants
              • L'Experience French Restaurant (cuisine: French)
                50 m
              • Haneffe's Bar & Grill at The Savoy (cuisine: English)
                70 m
              Hotel information
              • Check-in:
                from  4 pm
              • Check-out:
                until  11 am
              • Number of floors:
                5
              • Number of rooms:
                136